Hand engraved and Polished. great Craftsman ship. Warranty and Buy Back program, if you Upgrade in future to newer Harp we will give you credit or Buy Used harp back and apply credit Towards New Harp. Delux Carrying Case like a suitcase style. SOLID WOOD NOT CHEAP CHINESE STUFF. Hand made and hand polished. Hand Carved design on Sound Box. Extra Set of Strings and Tuning Key Included, Free Carrying Case with Zipper and Water resistant Material.